Terms & Conditions

Grooming Charges

Payment will be taken on collection of your dog, any service charge quote provided is an estimate and your dogs groom price may vary, dependent on coat condition, time required, grooming schedule, temperament and behaviour.

Matted Coats requiring a Clip Off

Matting of the coat can be uncomfortable for your dog, removal of severe matting may expose underlying skin issues and trauma. Completion of a matted clip off consent form is required prior to treatment and additional service fees will apply.

Drop Off and Collection

We ask that you arrive promptly for your appointments as late arrival may result in the appointment being cancelled or rescheduled as we work to set allocated time slots for each individual dog. Owners must collect their dog at the time given during consultation or when contacted.

Failure to collect on time may incur additional fees of £5 per 30 minutes.

Booking Appointments

These can be made at the salon in person, via call, text, WhatsApp etc. 

Any appointments offered via digital means will only be held until close of business the following day. Please provide any information requested and accept the slot offered promptly to avoid disappointment. 

Appointments can also be booked in advance on a 4, 6, or 8 week schedule for the remainder of the year.

Photographs and Videos

Paws on The Thaw occasionally takes photos or videos of your dog at the salon, these may be used to help market our services on social media and the internet. Only the dogs first name and breed will be stated. If you would prefer for us not to take photos/videos of your dog for the use of marketing this can be indicated on the client registration form to be completed at your first appointment with us.

Parasites including Fleas

A dog(s) found to be bringing fleas/lice into the salon risks contamination of the building which will require fumigating. If parasites are found at any stage of the groom we will contact you immediately. A £10 fumigation fee will be payable. All clients are advised to follow veterinary advice to check/treat their dogs for fleas and other parasites regularly.


There may be times when you need to cancel or rearrange your appointment, all we ask is that you provide us with a minimum of 24 hrs notice where possible, this allows us to offer the slot to other customers. Repeated late cancellations or no shows will require a non-refundable booking fee to secure an appointment, (booking fees are transferable with a minimum 24hrs notice of cancellation)

Price Increases

In order to keep providing you with a high standard of service using quality product, we occasionally have to raise our service prices. I aim to give our regular customers a minimum of 6 week notice, announcement will be on display within the salon.

Accidents and Pre-existing Conditions

Whilst grooming we occasionally notice sores, swelling, lumps etc on your dog. On very rare occasions accidents/injuries may occur whilst grooming. We will inform owners of any findings and/or incidents that we become aware of whilst your dog is in our care.

GDPR Policy

What Data do we collect:

  • Owners name, address, telephone numbers and email

  • Dogs name, breed, age, medical history, registered  veterinary practice

Why we collect this data.

To enable Paws on The Thaw to provide your requested service, contact you for bookings, collection, rescheduling, to send appointment conformation and reminders via automated email and/or text message. Paws on The Thaw utilises a mailing list to send, updates, promotions and offers, if you do not want to receive future emails, the option to unsubscribe is available via a link on the email.

How we secure your data:

Paper copies of registration forms, contracts, grooming records etc. are only stored at the salon address, which is locked and secured at the end of each working day.

Online programs, software and apps may be used to book services, send automated emails and/or text messages, store grooming notes and pictures. All digital equipment is password protected and finger print recognition or password is required to access software containing client data.